Lightvessel Support

Lightvessel is developed and operated by WANG XIAOHANG. If something is not working, or you have a question about the app, email support@lenia.tech.

Tell us what happened

Describe what you were trying to do and what happened instead. Include your app version (shown in Lightvessel’s Settings), iOS version, and iPhone model. If there is an error message, include its wording.

You do not need to send your conversations or mood entries. If a screenshot helps explain the problem, hide private details before sending it.

Subscriptions

If a previous purchase is not showing, open Lightvessel → Settings → Restore Purchases. Use the Apple Account that made the purchase.

Manage or cancel a subscription from iPhone Settings → [your name] → Subscriptions → Lightvessel. Apple handles billing and refund requests. See Apple’s cancellation instructions. For a billing question or refund request, visit Apple’s purchase support.

Account and data

To erase the app’s local records, open Lightvessel → Settings → Clear All Data on This Vessel and read the confirmation before continuing.

To permanently delete your account and associated data held by us, use Lightvessel → Settings → Delete Account. This also erases the app’s local account data. Account deletion does not cancel an App Store subscription; cancel it separately in your iPhone’s subscription settings.

Privacy and safety

Privacy requests: privacy@lenia.tech. Read the Privacy Policy and Terms of Use.

Lightvessel is not an emergency or medical service. If you may be in immediate danger, contact local emergency services or find a regional crisis service at findahelpline.com.